Hambledon Marquees Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Telephone: 07472963300
Email: info@hambledonmarquees.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Correspondence
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Our legitimate interest in collecting or using personal information is to facilitate the efficient delivery of services and goods for Hambledon Marquees. This includes processing bookings, customising setups to meet client preferences, coordinating delivery and installation, managing payments, and providing exceptional customer support. By using this data responsibly, we aim to enhance customer satisfaction, maintain effective communication, and ensure seamless event execution, which are vital to our business operations and client relationships.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Our legitimate interest in collecting or using personal information for research or archiving purposes is to analyse customer preferences, improve service offerings, and maintain a record of past events to refine future operations. This helps us identify trends, enhance decision-making, and preserve historical data for reference, all of which contribute to delivering better services and ensuring long-term business growth while respecting customer privacy.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Our legitimate interest in collecting or using personal information for addressing queries, complaints, or claims is to provide timely and effective responses, enhance customer experience, and safeguard the business’ reputation. This process helps us resolve issues efficiently, refine our services based on feedback, and ensure transparency in our interactions with clients.
Where we get personal information from
- Directly from you
- Suppliers and service providers
How long we keep information
We keep your information on file for the duration of your event and for up to a year following your event.
Who we share information with
Others we share personal information with
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
18 December 2024
